Simple guidelines to serve you better

Houseboats have limited facilities and resources. Do not compare with the facilities of Hotels or Resorts.
The storage capacity of the water tank in the Houseboat is limited. So please do not waste water. Keep the tap closed after use.
Please remember to switch off fans, and lights while not in use. In case of failure of electricity, water supply, A/C, etc. please inform the crew immediately.
Please do not drop sanitary napkins, plastics, and other insoluble things in the closet.
For Deluxe booking A/C would be facilitated only in the Bedroom from 09:00 PM to 06:00 AM. For Premium/Luxury booking A/C can use full time.
In some rare cases like windy or rainy conditions, some voltage drops may happen at night. In that case, the A/C will not cool suddenly.
The geyser / Water heater facility is not available in most of the houseboats.
Only a fixed menu consisting of Traditional Kerala cuisines will be available on the boat.
Swimming in the lakes is strictly prohibited.
Check-in is at 12:00 PM. Check-out is at 09:00 AM for the overnight cruise. In addition, there will be a lunch break for about 1 hour.
99% we will provide the same houseboat as shown in photos. 1% chance of houseboat repair or any maintenance may happen. In this case, we will provide another kind/quality houseboat.
Management will not be responsible for the late arrivals; the halting will be as per the normal houseboat timings and the check-out will be as per the time mentioned.
Extension of travel based on availability upon extra payment.
The Houseboat will anchor between 5:00 PM & 5:30 PM for the night stay and will retain the cruise the next morning. There is no cruising in the lake allowed in the evening hours or late at night.
To help maintain the privacy of the Backwater culture, guests are requested to retire to the bedroom and complete the Dinner by 10:00 PM maximum of 10:30 PM.
Guests are not allowed to use the kitchen/cook inside the houseboat.
The kitchen/cook services are available maximum till 10:00 PM. After that, the kitchen services are not available.
Breakage or destruction of any property of the Houseboat would be solely the responsibility of the guest who would be charged for the same.
Do take care of your belongings and baggage before you leave from the Houseboat.
The presence of flies, and small insects are the Natural Habitat in Backwater. It cannot be 100% eliminated. The presence will be there at night in lights.
Kindly cooperate with the crew, so that they can serve you better.
The Houseboat captain has the right to change/divert the route based on the traffic, and climate conditions.