Enjoy your trip- Terms and Conditions

Payments:

For the services contracted, at least 25% advance payment must be made to hold the booking on a confirmed basis and the balance amount can be paid before commencement of the tour. We hold the right to decide on the amount to be paid in advance, based on the nature of the services and the time left for the commencement of the services. Apart from the aforesaid conditions, in some cases including hotel or resort bookings during the peak tourist season (X-Mas, New Year), full payment must be made in advance.

Payment Options:

Payment can be made by Credit Card through Pay Pal (In USD only), by Bank Transfer, Cash payment to our offices in your city or by Demand Draft / Cheque, Wstern Union Money Transfer. All payments are required to be free and clear of any withholding tax and deduction. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) must be strictly borne by the payer.

Rights to amend the itinerary if required:

Tour once commenced will strictly adhere to the finalized itinerary. In case of unforeseen events and circumstances well beyond our control, we reserve the right to change all or parts of the itinerary for the safety and wellbeing of our esteemed passengers.

Policy Regarding Cancellation / No Show / Early Departure:

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s whatsoever, we must be intimated in writing. Cancellation charges will be effective from the date of receipt of your letter. The cancellation charges are appended herewith:

* 60 days & prior to arrival - 10% of the tour/service cost

* 59 days to 30 days prior to arrival - 20% of the tour/service cost

* 29 days to 15 days prior to arrival - 25% of the tour/service cost

* 14 days to 08 days prior to arrival - 50% of the tour/service cost

* 07 days & less, prior to arrival or no show - NO REFUND

Please note - Irrespective of the aforesaid cancellations slabs, in case of cancellation of tour services after making the booking - a minimum 10% service charge would also be applicable.

In case you cancel the trip after commencement of the tour, refund would be restricted to a limited amount depending on the amount we would be able to recover from the hoteliers we patronize. For the unused hotel accommodation, chartered transportations and missed meals, etc., we do not bear any responsibility and liability for refund.

Refund:

With regards to the refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of the cancellation policy as mentioned above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take approximately 2 - 4 weeks to complete, due to banking procedures involved. If the refund is made to the credit card account OR to the Bank account, the bank charges would be deducted from the refund amount.

Our Liabilities & Limitations:

Please note that after the finalization of the tour/service cost, if there are any rate hikes in hotels, resorts, homestays, houseboats and hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges, the same would be charged as an additional amount from the customer.

Beautiful Alleppey Tours acts only in the capacity of an agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to the terms & conditions under which these services are provided by them.

All itineraries in the site are sample itineraries, intended to give you a general idea of the likely trip schedule. Several factors including the weather, road conditions, the physical ability of the participants, etc., may dictate itinerary changes either before the tour commencement or while on the trail. We reserve the right to change, without notice, any schedule in the interest of the trip participants' safety, comfort & general well being.

Our rates are calculated on the basis of the prevailing rates as negotiated by us with the hotels, airlines, etc. Hotels and Airlines retain the right to modify the rates without any prior notice. In case of such changes, the rates quoted before the modification can be changed by us keeping in line with the modifications done by hotels or airlines. All hotel bookings are based on the usual check-in and check-out time of the hotels until unless indicated in the itinerary.

We shall not be responsible for any delays & alterations in the programme or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any other untoward incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes well beyond our control.

We do not have any insurance policy to cover the expenses for accident, sickness, loss due to theft, or any other reasons. Travelers from abroad are advised to seek such insurance arrangements in their home country. All luggage & personal property/s are at the client's risk at all times.

Passports & Visas

Travel to India from overseas countries, except for the citizen of Nepal & Bhutan, one needs a 6 month valid passport and a valid Visa. Kindly note that the processing fee involved for Passport and Visa are not included in the tour cost.

Health

Any person who has a contagious disease is forbidden to travel; any person found during the tour with such a disease will be asked to leave the tour and will have to make their own arrangements to return home.

Houseboat terms:

*Check - in :11:30 AM

*Check - out 09:00 AM

A/C will function only from 09:00 PM to 06:00 AM in normal cases, in Premium and above AC can be used whenever required. Boat will anchor from 05:30PM till 08:00AM. Special dishes can be arranged subject to availability against direct payment, All check in & check out will be done as per the time mentioned above.

Early arrival is subject to availability. For a guaranteed early check-in, reservation needs to be made starting from the night before. Late check-outs are available on request, but are subject to availability / payment. We can always make a request for an early check-in or a late checkout if required, but we do not guarantee it, which is entirely dependent on the houseboat policies, time of the year and the availability of the room.

Child policy: (For Tour Packages)

Children below 05 years will be accommodated on complimentary basis without an extra bed and food sharing with parants. Children between 05 - 12 years subject to maximum of two per Room sharing with parents. Only one person above 12 years will be allowed in a double sharing room.

Extar perosn rate with food

Extra child (05 - 12yrs) INR 500.00, extra person (above 12yrs) INR 750 in Deluxe and Super Deluxe Houseboat.

Extra child (05 - 12yrs) INR 800.00, extra person (above 12yrs) INR 1200 in Premium and above.

The illustrated Images in website/email are for indication only. The Houseboat will be allotting depends upon the availability and turn.

We provide only good quality service Houseboats. Every effort has been made to ensure that the information on this site/email is accurate.

Houseboat has an open cruise area; the entire constructions are with natural leaves, Coir, Bamboo and Wooden furniture.

Mosquitoes and flies (insects) in the back waters is a natural partners to the human beings. The presence of mosquitoes, flies, small insects cannot be 100% eliminated as excessive usage of poison gases, sprays will be hazardous for the guests and the crew, but a permitted servicing and usage is done to reduce the presence of the flies and insects to the lowest.

The AC facilities in Houseboat are on Generator supply and do not have the efficiency of a unit running of direct electricity. The turbo cooling and below 22 degree cooling like normal household and hotel AC is not be possible on houseboats and is same for all irrespective of category. Frequent opening of doors of the rooms running AC will increase the room temperature.

We do not block any particular Houseboat without an advance payment. For that we'll provide the houseboat which is available at the time.

We will not encourage any type of discussion/arguments on the rates agreed.